BUSINESS TERMS NEDES, s.r.o.
These terms and conditions apply to purchases in the online store www.nedes.sk. The conditions specify the rights and obligations between the seller, in this case NEDES, s.r.o. (hereinafter the seller) and buyers/consumers.
Address of the company headquarters:
Operator: NEDES, s.r.o.
Address: Hlavná 35, 919 21 Zeleneč, SLOVAKIA
Company ID: 46257691
Tax ID: 20232295054
VAT number: SK20232295054
Registration: OR OS Trnava, Section: Sro, Insert No. 27761/T
IBAN: SK75 0200 0000 0029 0603 9154
Address for receiving and sending goods:
Address: NEDES, s.r.o., Suchovská 12, 917 01 Trnava, SLOVAKIA
telephone number: +421 907 263 473
operating time: 7:30 – 15:30
Information about goods and price
Information about the goods and the price stated by the seller are binding, with the exception of an obvious error. Prices are presented including all taxes (e.g. VAT) and fees, except for the cost of delivery.
The condition for ordering goods through the e-shop is the provision of the exact delivery address and contact data (e.g.: email + telephone number). We will inform you about your order by email and we will use the phone number in the event that the transport company cannot reach you at the indicated address on the day of delivery of the shipment. In addition, registered users have the possibility of repeated access to their orders and can obtain information about news and promotions. The buyer will receive the goods at the price that was valid at the time of ordering. The price indicated on the invoice is rounded to three decimal places and the total amount of the invoice to two decimal places in the system of five. The tax document (invoice) will be packed together with the ordered goods in accordance with the relevant provisions on value added tax.
Promotional prices are valid until stock is sold out, or for a specified period of time and only when the number of promotional items is specified.
Terms of payment
We accept the following forms of payment:
CASH ON DELIVERY: Payment for the ordered goods is made in cash directly to the transport company when the customer takes over the goods. The buyer is not charged a cash on delivery fee. You can pay the carrier in cash or by credit card.
CARD PAYMENT ia the CardPay payment gateway: After sending the order, the buyer will be redirected to online card payment. He will then make the payment. When the shipment is delivered, it will only confirm its receipt. Nothing more applies.
Money transfers are carried out through Tatrabanka a.s. companies. The sensitive input data you enter into the internet banking system is protected by the banks' payment gateways and does not reach the environment of payment processors or other third parties.
The ordered goods also include instructions for use, if the nature of the goods requires it.
Confirmation of the content of the contract concluded in a form other than in writing, which shows deviations from the content of the contract actually negotiated, has no legal effects.
Acceptance of unsolicited performance by the buyer does not mean acceptance of the offer.
The goods remain the property of the seller until they are taken over. The risk of damage to the item passes to the buyer upon receipt of the goods.
The seller does not require any fees depending on the above payment methods.
According to the Sales Registration Act, the seller is obliged to issue an accounting document to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, then within 48 hours at the latest.
Acceptance of an offer with an amendment or variation is not an acceptance of the offer.
The photos shown on the store's website are illustrative. In most cases, the photos of the products match the reality.
The seller makes the instructions for use available in electronic form before concluding the contract.
Delivery of goods
The seller will deliver the complete goods to the buyer within 3 working days from the confirmation of the paid order, or the order paid for on delivery, if there is no other deadline for delivery of the individual goods. If the goods are listed as "in stock", the seller will send the goods within 2 working days at the latest. The buyer is obliged to accept and pay for the goods. The buyer is advised to check the goods upon receipt as soon as possible, we recommend within 24 hours of receipt.
The documents for the goods are part of the package.
If the buyer requests it, the seller will confirm to him in writing the extent and duration of his obligations due to faulty performance and how the buyer can exercise their rights.
Delivery of goods to the addressee or delivery point is possible within the EU, except for Slovakia, the Czech Republic, Hungary, Austria and Germany.
Methods of delivery
1 / DPD PACKAGE IN HAND: The buyer will receive the goods from the DPD transport company during working hours. The carrier will contact him by phone in advance.
The following applies to the method of delivery of the goods: The ordered goods will be delivered to the customer within 2 working days from the receipt of the order (or after receipt of payment) by the transport company DPD. The order must be sent by 13:00 on the given working day in Slovakia. Otherwise, it is considered to be sent on the next working day and 2 working days are counted from the following working day.
0€ - 20€
Postal + packging - €10
0€ - 48€
Postal + packging – 10€
20€ - 50€
Postal – 4,8€
48€ - 120€
Postal – 4,8€
Gifts from shopping
During sales promotions, the seller can condition the gift to the buyer on a purchase above a certain value of the goods. This amount does not include the price for shipping or the price for the selected payment method.
By law, the gift is not covered by a guarantee. At the time of the ongoing promotion, we try to deliver a new gift to the customer if the gift is not functional, but the standard warranty period does not apply to gifts and it is not possible to claim after the end of the sales promotion. If the customer withdraws from the contract within 14 days without giving a reason, not due to a defect in the goods, he is obliged to return the gift together with the returned goods. If he does not return the gift, the amount credited will be reduced by the selling price of the unreturned goods (gift).
In order to satisfy as many customers as possible and prevent speculative purchases, we reserve the right to limit the number of pieces of the same gift sent to one person.
Cancellation of the order and withdrawal from the contract
The buyer can withdraw from the contract within 14 days of taking over the goods or the last part of the delivery, regardless of the method of taking over the goods or payment. The specified period is intended for the buyer to familiarize himself with the nature, properties and functionality of the goods to a reasonable extent.
The buyer is entitled to withdraw from the contract at any time before the delivery of the goods.
The buyer sends or hands over the withdrawal from the contract to the seller within 14 days (address: NEDES, s.r.o., Suchovská 12, 91701 Trnava; email: firstname.lastname@example.org). The buyer does not have to state the reason for withdrawing from the contract. For equipment, it is necessary to fill out the form, which is available HERE.
The goods must be sent no later than 14 days after sending the withdrawal from the contract, or together with the withdrawal from the contract. We recommend insuring the shipment against possible damage or loss during transportation. Please do not send the parcel on delivery. Such shipments will not be accepted.
The seller is obliged to return to the buyer an amount fully corresponding to the price of the goods and the costs paid for their delivery within 14 days of withdrawal from the contract. If the seller offers several options within a certain method of delivery of the goods, he is obliged to replace the cheapest of them to the buyer. Within the same period at the latest, the buyer is obliged to send or hand over the purchased goods to the seller. The goods should be returned to the seller (not cash on delivery) complete, preferably in the original packaging, it must not show signs of wear or damage. The cost of returning the goods is borne by the buyer.
The seller is not obliged to return the received funds to the buyer before the buyer hands over the goods to him or proves that he has sent the goods to the seller.
If the returned goods are damaged due to a breach of the buyer's obligations, the seller is entitled to make a claim against the buyer for compensation for the decrease in the value of the goods and to deduct it from the returned amount.
The seller is entitled to withdraw from the contract at any time before the delivery of the goods, unless he is objectively unable to deliver the goods to the buyer within a period appropriate to the circumstances for reasons on the part of third parties and/or if it is proven that the buyer has violated the previously concluded contract with the seller.
At the same time, the seller warns the buyer that the contract is not concluded if there are legitimate doubts about the true identity of the buyer or in the case of obvious errors in the stated information about the goods or the price.
Rights and obligations from faulty performance
Quality upon receipt
If the received goods have defects (e.g. do not have the agreed or legitimately expected properties, are not suitable for the usual or agreed purpose, are not complete, their quantity, measure, weight or quality do not correspond to other legal, contractual or even pre-contractual parameters), it is product defects for which the seller is responsible.
The buyer can apply to the seller, no later than two years after taking over the goods, according to his request, a claim for free removal of the defect or for an adequate discount on the price; if it is not disproportionate to the nature of the defect (especially if the defect cannot be removed without unnecessary delay), a demand for the delivery of new goods without defects or new components without defects can be applied if the defect concerns only this component.
If the repair or replacement of the goods is not possible on the basis of withdrawal from the contract, the buyer can request a full refund of the purchase price.
Within six months from the receipt of the goods, it is assumed that the defect in the goods already existed when the goods were received.
The seller is not obliged to comply with the buyer's claim if he proves that the buyer knew about the defect in the goods before taking over or caused it himself.
When selling used goods, the seller is not responsible for defects corresponding to the degree of previous use or wear. For products sold at a lower price, the seller is not responsible for a mistake for which a lower price was negotiated. Instead of the right to exchange, the buyer in these cases has the right to a reasonable discount.
Legal rights from defects
The seller is responsible for defects arising after taking over the goods during the 24-month warranty period or during the period of use indicated in the advertisement, on the packaging of the goods or in the attached instructions. For the selected goods, the seller undertakes to offer the buyer an extended contractual guarantee.
During this period, the buyer can file a claim and, at his option, demand for a defect that constitutes a material breach of the contract (regardless of whether it is a removable or non-removable defect):
- removing a defect by delivering a new item without a defect or by delivering a missing item;
- free removal of the defect by repair
- a reasonable discount from the purchase price; or
- refund of the purchase price based on withdrawal from the contract
A material breach of contract is one which the breaching party already knew or should have known at the time of concluding the contract, that the other party would not have concluded the contract if it had foreseen this breach.
In the event of a defect that constitutes a minor breach of contract (regardless of whether the defect is removable or non-removable), the buyer is entitled to the removal of the defect or a reasonable discount from the purchase price.
If there has been a case of a removable defect after repair repeatedly (the third complaint for the same defect or the fourth for different defects) or the goods have a greater number of defects (at least three defects at the same time), the buyer can exercise the right to a discount on the purchase price, exchange of goods or withdraw from the contract .
The seller is not responsible for defects caused by normal wear and tear or failure to follow the instructions for use.
The buyer is obliged to file a complaint with the seller or the person designated for repair without unnecessary delay after the deficiency is discovered. If he does so in writing or electronically, he should include his contact details, a description of the error and a request for the method of handling the claim.
The complaint form can be downloaded HERE and must be sent together with the goods.
The buyer is obliged to notify the seller of the right he has chosen upon notification of the defect, or without undue delay after notification of the defect. Changing the choice without the consent of the seller is only possible if the buyer requested the repair of a defect that turns out to be irreparable.
If the buyer does not choose his right from a material breach of contract in time, he has the same rights as for a non-material breach of contract.
The buyer is obliged to prove the purchase of the goods (preferably with a proof of purchase). The deadline for handling the complaint expires from the moment of application (notification) of the complaint. The buyer will hand over or deliver the goods to the seller or to the place intended for repair at the same time or subsequently after the claim is made. The goods should be packed in a suitable package during transport so that they are not damaged, they should be clean and complete.
The seller is obliged to immediately decide on the claim, or on the fact that a professional assessment is necessary for the decision. He will notify the buyer of the need for a professional assessment within this period. The seller will deal with the complaint, including the removal of the defect, without undue delay, no later than 30 days after its application, unless a longer period is agreed upon in writing with the buyer. After the expiration of this period, the buyer has the same rights as if it were a material breach of contract. The usual processing time for complaints is 10 days.
NEDES, s.r.o. has the right to reject a claim for goods in cases where the claimed goods and/or their parts are dirty or do not meet the basic requirements for hygienically safe delivery of goods for claim!
If the seller refuses to remove the defect of the product, the buyer can demand a reasonable discount on the price or withdraw from the contract.
The warranty period is extended by the time from the application of the claim until it is processed or until the time when the buyer was obliged to pick up the item. If the goods or part thereof are exchanged, the seller's responsibility will apply as if it were a purchase of new goods or part thereof.
If it is not possible to track the status of the claim processing online, the seller undertakes to inform the buyer about the processing of the claim, according to his request, by e-mail or via SMS.
NEDES, s.r.o. does not cover the costs of transporting the claimed goods. All costs of transport from the consumer to the seller are borne by the buyer according to Directive 2011/83/EU on consumer rights.
To whom we provide personal data and for what purpose
Transport companies: in order to be able to deliver the goods to you, we pass on your name, surname, address, telephone and e-mail to the transport company. The transport company does not use your data in any way.
Payment gateway: in the case of "transfer" or "card" payment methods, we use a payment gateway to which we provide an e-mail address in case of notification of unpaid payment. The payment gateway does not use your data in any way.
Forms on the e-shop: we use various forms on the e-shop, e.g. Contact form. For these forms, we require absolutely necessary data, e.g. to communicate with you. We do not use this data in any way.
Every user has the opportunity to register. Thanks to registration, the user can make orders faster thanks to pre-set invoicing and delivery data. As part of the registration, the user can receive several other benefits, such as:
- e-mail information about discounts on products, promotional offers and other interesting promotions
- e-mail information about an unfinished order or additional information about products you are interested in
- and other possible benefits, which we will inform you about on the login/registration page (e.g. a gift for an order or a discount coupon for a purchase, etc.)
Based on the buyer's registration on the website, the buyer can access his user interface. The buyer can order goods from his user interface (hereinafter referred to as "user account"). The buyer can also order goods without registration directly from the web interface of the e-shop.
When registering on the website and when ordering goods, the buyer is obliged to enter all data correctly and truthfully. The buyer is obliged to update the data in the user account in case of any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.
Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information needed to access his user account. The buyer is not authorized to allow the use of the user account by third parties.
The seller can cancel the user account, especially if the buyer does not use his user account for more than 2 years, or if the buyer violates his obligations under the purchase contract (including business conditions).
The buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the seller's hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.
The buyer has the right to request cancellation of registration. By canceling the registration, the account will be deleted and together with it, the order history and all the settings that were used in the account will be deleted.
Resolution of consumer disputes
If the consumer is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights, he has the opportunity to contact the seller with a request for correction. If the seller responds negatively to the request for correction or does not respond to it within 30 days from the date of its sending, the consumer has the right to submit a proposal to start an alternative solution to his dispute according to the provisions of § 12 of Act no. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain laws.
The relevant entity for the alternative resolution of consumer disputes with the seller NEDES, s.r.o. is the Slovak Trade Inspectorate SOI, which can be contacted at: Central Inspectorate SOI, Department of International Relations and ARS, Prievozská 32, Post. folder 29, 827 99 Bratislava or electronically at email@example.com.
The consumer can also use the online dispute resolution platform, which is available on the website, to submit a proposal for an alternative resolution of their dispute http://ec.europa.eu/consumers/odr/.
Alternative resolution of consumer disputes is only one of the methods of out-of-court dispute resolution that consumers can use to resolve their dispute with the seller.
Consumers still have the opportunity to resolve disputes in consumer arbitration proceedings pursuant to Act no. 335/2014 Coll. on consumer arbitration proceedings and on the amendment of certain laws or with the help of a mediator according to Act no. 420/2004 Coll. on mediation and on supplementing some laws as amended.
The company NEDES, s.r.o. regularly checks and updates the information on the e-shop. Even so, it may happen that some information, especially for products, is not listed correctly. The cause may be a printing error. We apologize in advance for these errors and welcome your informing us of them.
The photos of the products shown in the online store are illustrative only. In most cases, the photos of the products match the reality.
When purchasing a product, always read the product instructions carefully.
We only send declarations of conformity for individual products upon request.
In case of any technical question about the goods, we will be happy to advise you. To speed up and facilitate the handling of your question, please indicate the "item number" or "general item number" of the specific product. Contact us with your questions at firstname.lastname@example.org.
The company NEDES, s.r.o. reserves the right to change information and technical parameters on this e-shop.
For the purposes of these terms and conditions, the buyer is understood as a consumer, which is a person who, unlike the seller, does not act as part of his business activity or as part of the independent performance of his profession when concluding and fulfilling the contract.
For the purposes of these terms and conditions, the seller is an entrepreneur who, unlike the buyer, when concluding and fulfilling the contract, acts as part of his business activity or as part of the independent exercise of his profession.
Take-back of electrical appliances
Electrical equipment, electrical waste, batteries and accumulators must not be disposed of together with mixed waste, but must be deposited in designated areas, i.e. In collection yards or points of their return. The mentioned equipment and waste will be further used for the production of new equipment. Hazardous and harmful substances from these facilities and wastes can harm the environment or human health.
The language used for communication with customers is Slovak, Czech, English and German.