BUSINESS TERMS NEDES, s.r.o.
Business terms for the final consumer (natural persons –final consumers):
In the case of your interest write us your address which will send you informations, from which of our closest partner you can buy products NEDES.
Business terms for companies (firms, distributors)- NEDES s.r.o.:
Subscription condition for wholesale prices is a submission of a statement from business register or trade license. Matter of course are complete data (billing and delivery address, contact person, phone number, e-mail, bank connection). New costumer pays for the first orders cash on delivery respectively pay pro- forma invoice . The goods will be delivered to the costumer within 48 hours (2 work days) from receiving an order sent until 1 PM on working days.
- E-mail : firstname.lastname@example.org or email@example.com
Please feature on your orders:
- Name of the company with the exact address, alternativly name of the responsible person
- Business ID, Tax ID
- Phone number
- Bank conection
- Delivery pickup : depends on the worth of the minimal packing. We ask our costumers to order the goods by type and packing shown in the price list and during ordering to look into the minimal packing
- Method of recieving:
-personaly recieving the goods from the warehouse- pay invoice in advance. Minimal order is 100€.
-import right to the costumer by a transport service or courier. Transport fee would be offer after receiving each new order.
Terms of payment:
- payment by pro- forma invoice
- Every purchaser is required to submit listing from Business register and trade certificate when registering
- Return policy of the company NEDES, s.r.o. is in union with the law, which is modified by Civil Code (hereinafter referred to as the Civil Code - Act No. 40/1964 Coll., As amended, including the latest amendment Act No. 150/2004 Coll.); 634/1992 Coll. on Consumer Protection, as amended, and Act no. 455/1991 Coll. on Trade Licensing as amended.
- For the goods sold from 1.4. 2004 applies the statutory warranty period of 24 months. From 1.5. 2017 on the goods containing LED diodes the company NEDES guarantees warranty min. 36 months.
- In the case of successful claim ,all costs connected to the claim are dealt by the contractor. On the contrary by the purchaser.
- The purchaser always applies the claims in a written form, with the submission of documents about the purchase
Complaint of a defect arisen during the warranty period:
In the case of successful claim of the goods during the warranty period the customer is obliged to contact the relevant sales representative, alternatively the supplier.
Sales manager takes over from the customer completed complaint letter(with the inclusion of stamp of the store and signature)+the defective goods. Sales managers delivers the goods straight to the supplier, who judges the fault and sends their statement to the complaint within the deadline of 30 days(in the case of successful claim of the defective goods, the supplier either provides the customer with new or repaired goods, or returns the financial amount in the form of credit note).
The company NEDES, s.r.o. reserves the rights to the changes of prices. All of Your questions, suggestions, complaints and last but not least please send the orders by e-mail or by phone:
Return of unobjectionable goods
In the case of return of unobjectionable goods the customer will be charged with handling fee at 10% of the whole amount without VAT and also transportation fee according to the current prices of the shipping company.
Return policy for the final customer
The company NEDES, s.r.o. with the establishment in Zeleneč , Hlavná 35, ZIP 91921, Business ID: 46257691, TAX ID: SK2023295054, entered in the commercial register in Trnava,
section: Ltd., insert (hereinafter referred to as the seller) declares that its Complaints Procedure is in accordance with the law, which is regulated by the Civil Code (hereinafter the Civil Code - Act No. 40/1964 Coll., as amended, including the latest amendment Act No. 150/2004 Coll.), Act no. 634/1992 Coll. on Consumer Protection (hereinafter referred to as the Buyer), as amended, and Act no. 455/1991 Coll. on Trade Licensing as amended.
Article I- introductory provisions
The seller is held responsible by the buyer for the fault of sold goods, which is shown after acceptance of the goods in the warranty period/hereinafter referred to as warranty/.
The warranty period is 28 months.If the time limit for using is marked on the sold thing, on its cover or pinned to the instructions, the warranty period doesn´t end before this time limit.
The buyer checks the goods right after recieving.
In a case that the buyer finds a fault on the delivered goods, the buyer makes a record about the fault and shows a commercial origin about the goods, i.e. that he will prove by documented evidence the acquisition of goods from the seller.
Complaints department of the company is authorized for settling complaints at the address: NEDES, s.r.o. ., Hlavná 35, 91921 Zeleneč, e-mail: firstname.lastname@example.org
Article II- Managment of the complaints
Complaints department will decide immediatly about the proper use of complaint of the buyer at the seller, in difficult cases within three work days. Time required for expert assessment of the defect isn´t being counted to this time period. Complaints department is keeping evidence of the sent complaints.
The complaints department must take care of the complaint including defect removal without unnecessary delay, at the latest of 30 days after the enforsment of the complaint, if they don´t negotiate longer time with the buyer.
If it is a defect, which can be removed, the buyer has a right for it to be removed on time and properly and the complaints department has a duty to remove the defect without unnecessary delay.
If it is a defect, which cannot be removed and stands in the way of the sold goods to be properly used as the goods without a defect, the buyer has a right, for the goods to be exchanged or they can withdraw from the contract.
Article III- Scope of warranty
Rights for responsibility for the defect of the goods, for which the warranty applies, vanish, if they weren´t used during the warranty period.
Responsibility for the defects for the buyer won´t rise in the case:
-if the defect is provably caused by common use or incorrect usage
-if the terms of Professional assembly weren´t respected, the assembly was done by a company, which is not competent for assembly activity
-violetion of protective seals and stickers
-usage of the goods by a method and in conditions, which don´t match its character parameter listed in the documentation with the goods
-submission of not complete or visibly changed documents- warranty, purchase document
The guarantee does not apply to:
-defects caused by mechanical damage/e.g. fall/ electrostatical charge, weather conditions, natural disasters etc.
-defects caused by inexpert service, not following the manual, insufficient maintenance etc.
-defects caused by connection to a electrical network, which doesn´t match competent STN norm
Article IV-goods reclaim
In the case of goods reclaim to the buyer, storage of the company NEDES s.r.o. can be charged with a handling fee of 10% from the whole amont of the goods without VAT and also transport fee.
Article V- final provisions
These declared complaint conditions apply to all purchase contracts concluded at a distance and they are attached, if right in the purchase contract aren´t different agreed individual complaint conditions.
Relevant provisions of the civil code and the law about consumer protection have a priority for the establishment of these complaints rules, in a case, in which they are in a conflict.
These complaint conditions are declared by the seller as of 01.08.2019, on this day, they are also published on www.nedes.eu , so that every buyer has a chance to acquaint with their content before the conclusion of the purchase contract at a distance.